Seeking challenging technical assignments with an organization of repute
2027 Sugarmaple Dr, La Grange, KY 40031
Contact: 502-550-0627 Email: matthew@networkengineer7.com
Experience | Education | Training & Certificates | Awards | Direct Download [PDF] [Word]
Experience
Baptist Health – Louisville, KY
2018-Present
Network Engineer – Intermediate
Primary job duties include the support of major healthcare enterprise network. This includes the router. switch, wireless, firewall, load-balancer, IPAM/DNS/DHCP, and monitoring platform support.
Role Notables
- Responsible for supporting both the monitoring platform (Solarwinds Orion) and the IPAM/DNS/DHCP platform (Infoblox)
- Primary writer of policies and procedures for the NOC
- Responsible for providing Tier 3 network support (Cisco, Citrix, Palo Alto, Meraki, etc.) for a large enterprise network
- Assists with planning for future network upgrades and new installations
Projects
- Infoblox (IPAM/DNS/DHCP) Upgrade
- Configuration Template Generator
- DMVPN Deployment for Remote Sites
- Meraki API Creation Script
- PagerDuty Integration
- Solarwinds Upgrade
Charter Communications – Louisville, KY
2016-2018
Senior Network Operations Center Technician
Primary job duties included the support of very large carrier network that provided fiber connections, VOIP, and firewall services to numerous enterprise customers nationwide.
Role Notables
- Assisted enterprise customers with router, firewall and wireless network configuration as needed
- Utilized numerous internal (Solarwinds, Salesforce, etc.) tools to identify and verify issues affecting multiple customers
- Actively troubleshot incidents via the CLI of various devices to identify and resolve issues
- Documented via ticketing system with initial issue, diagnostics, debugs, corrective actions and resolution
- Work issues with numerous tiers of teams to resolve every issue completely
Inside Connect Cable – Louisville, KY
2013-2016
Senior Project/Network Engineer
Primary job duties included the support of a rural MSO network that provided internet, VOIP and video to residential and enterprise customers. Due to the size of the company, this role represented the top tier of all technical support.
Role Notables
- Assisted commercial clients with onsite router, switch, wireless access point, and firewall configuration
- Documented existing equipment and maintained documentation to allow for organized troubleshooting
- Directly interacted with vendors’ engineer groups (AT&T, Windstream, TWC business services, etc.) in order to troubleshoot and resolve problems that impacted the company or its customers
Projects
- Multi-office VOIP (Asterisk) solutions for commercial customers
- DOCSIS 3.0 Upgrade
- Analog to Multicast Video Conversion
- Static to OSPF Routing Conversion
Insight Communications – Louisville, KY
2010-2013
Network Operations Center Technician
Primary job duties included the support of a rural MSO network that provided internet, VOIP and video to residential and enterprise customers. Due to the size of the company, this role represented the top tier of all technical support.
Role Notables
Projects
United States Army – Jeffersonville, IN
2010-2009
Primary job duties included the support of a rural MSO network that provided internet, VOIP and video to residential and enterprise customers. Due to the size of the company, this role represented the top tier of all technical support.
Team Leader / Specialist
Role Notables
Education
Sullivan University
Master of Science in Managing Information Technology
Louisville, KY | 2018-2019
Western Kentucky University
Bachelor of Science in Biology
Bowling Green, KY | 2007-2010
DeSales High School
High School Diploma
Louisville, KY | 2000-2003
Training & Certificates
 | Cisco Certified Entry Networking Technician (CCENT) | 2010 (Recertified 2018) |  | CompTIA A+ | 2010 |
 | Cisco Certified Network Associate (CCNA) | 2010 (Recertified 2018) |  | CompTIA Network+ | 2017 |
 | Cisco Certified Design Associate (CCDA) | 2017 (Recertified 2018) |  | CompTIA Security+ | 2017 |
 | Cisco Certified Network Professional (CCNP) | 2011 (Recertified 2017) |  | Infoblox Core DDI Configuration & Administration (CDCA) Super Course | 2019 |
 | Cisco Certified Design Professional (CCDP) | 2017 |  | Juniper Networks Certified Associate – Junos | 2017 |
| CMNO | Certified Meraki Network Operator (retired) | 2018 |  | VMware Certificated Professional 6 – Network Virtualization | 2018 |
 | Citrix ADC Essentials and Traffic Management (CNS-220) | 2019 |
Awards
| Army Commendation Medal (ARCOM) | Awarded by the Army in part for implementing overseas internet for morale purposes. |
| Outstanding Performance Award | Awarded on 12/2011 by the NOC manager (Insight Communications) for consistent superior work |